Privacy Policy
Introduction
Scapegrace Australia Pty Ltd (Scapegrace Australia) is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, store, disclose and manage your personal information.
We may update this Privacy Policy periodically to reflect changes in our business practices or relevant laws. We encourage you to review it from time to time. Changes will be published on our website, and we will endeavour to notify you of significant updates.
Additional privacy terms may also apply to specific products, services or promotions. Where there is a conflict between those terms and this Privacy Policy, the specific terms will prevail.
What is personal information?
‘Personal information’ refers to any information that identifies or could reasonably identify an individual. This includes, but is not limited to, your name, date of birth, address, email, phone number, payment details, and preferences.
Questions, Complaints or Feedback
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact:
Privacy Officer
Scapegrace Australia
Email: hello@scapegracedistillery.com.au
Mail: Scapegrace Distilling Co Pty Ltd, 4 Knowles Ave, North Bondi NSW 2026, Australia
(Please allow up to 30 days for us to process your request.)
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
- On what basis do we process your personal information?
We collect and handle personal information where:
- You’ve provided consent;
- It’s necessary for our contract with you (e.g. product purchases);
- It’s required by law;
- Or where we have a legitimate business interest and it doesn’t override your rights.
For EU residents, we may also rely on legal bases such as contractual necessity, consent, and legitimate interest under the General Data Protection Regulation (GDPR).
How we collect personal information.
We collect personal information via:
- Our websites (e.g. www.scapegracedistillery.com.au);
- Social media platforms and digital campaigns;
- Third-party platforms such as ticketing or e-commerce services;
- In-person at events, tastings, or promotions;
- When you make a purchase, create an account, sign up for our emails, enter a competition, or engage with our content online.
We may also use cookies, tracking tools, and analytics to collect information passively.
Types of personal information we collect
We may collect:
- Name, contact information, location;
- Email preferences and communication history;
- Account login credentials;
- Purchase history and transaction details;
- Payment details (via secure third-party gateways only);
- Website usage, IP address, device data, and browser type;
- Feedback, product preferences and event participation.
We do not actively collect sensitive information unless it’s provided with your explicit consent and necessary for a specific purpose.
Why we collect and use your information
We collect personal information for the following purposes:
Marketing and Promotions
- To send offers, news, and event invites (with your consent);
- To personalise your experience and serve relevant ads.
Operations and Transactions
- To process and fulfil purchases;
- To contact you about orders or services;
- To improve our products and website performance;
- To respond to your enquiries and requests.
Analytics and Business Improvements
- To understand user behaviour and preferences;
- To conduct research and product development.
Compliance and Legal
- To comply with applicable laws and regulations;
- To protect against fraud or misuse of services.
How we share your personal information
We may share your information with:
- Our email, payment, and logistics providers;
- Marketing and analytics service providers;
- Affiliated companies within the Scapegrace group (ThunderDonk);
- Professional advisors (e.g. legal, accounting);
- Authorities where required by law.
Where we disclose personal information overseas (e.g. to New Zealand), we take reasonable steps to ensure the recipient handles your personal information in a manner consistent with the Australian Privacy Principles.
How we store and secure your information
We take reasonable steps to:
- Secure your personal data against unauthorised access, misuse or disclosure;
- Store information on secure servers and encrypted systems;
- Ensure only authorised staff can access your data;
- Retain personal information only for as long as necessary to fulfil our obligations or as required by law.
Your Rights
You have the right to:
- Access your personal information;
- Correct or update your data;
- Withdraw consent or opt out of marketing;
- Request deletion of your personal information;
- Lodge a complaint with the relevant data protection authority.
You can manage your preferences via unsubscribe links in our emails or by contacting us directly.
Cookies and passive data collection
Our website uses cookies, tracking pixels and related technologies to enhance user experience, analyse usage, and provide tailored advertising.
You may disable cookies in your browser, though doing so may affect site functionality.
For more information or to manage ad preferences, visit: www.youronlinechoices.com.au.
Children
Our products and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18.
Third party websites
We may also collect personal information about you from third parties, such as partners, publicly available sources, or your authorised representatives.
User Generated Content
Any content submitted by you (e.g. reviews, posts, photos) may be publicly visible on our platforms or promotional channels. Please exercise discretion when sharing personal information in these spaces.
For any questions regarding the privacy and storage of your information, please contact:
hello@scapegracedistillery.com.au
Collection Statement:
Scapegrace Distilling Pty Ltd (Scapegrace Australia) collects personal information about you through www.scapegracedistillery.com.au, any related Scapegrace website, social media page, internal platform, or mobile/tablet application (each, a Website); from personal information provided to us by our service providers acting on our behalf; and directly from you by any other means, whether physically or electronically.
Occasionally, we may collect personal information from social media platforms, commercial data providers, referral partners, and other third parties who either hold your consent to disclose your information to us or are otherwise permitted by law to do so.
We do not knowingly collect personal information from individuals under the age of eighteen (18) without the consent of a parent or legal guardian.
We collect this information to improve our products, services, events and customer experience; manage our commercial relationship with you; respond to enquiries (including employment); conduct research and analysis; and deliver content, offers, and services tailored to your preferences.
Where you have explicitly consented (or as permitted by law), we may also use your personal information to send you marketing communications, including newsletters, special offers, product announcements, and invitations via mail, telephone, SMS, MMS, email, or other forms of electronic communication, from Scapegrace or our trusted promotional partners.
Our websites may also collect passively gathered anonymous data or personal information from various third-party tools, which we may combine with other information collected from you to enhance our services, customize your experience, analyse trends, and improve site functionality.
To enable the purposes described above, your information may be shared with Scapegrace group companies (ThunderDonk) —who may also contact you with marketing content, subject to your preferences.
If you choose not to provide certain personal information, we may be unable to offer specific products, services, or promotions, or send you communications you’ve opted into.
For more detail on how we handle your personal information -including how to access or correct it, make a complaint, or manage your communication preferences - please refer to our Privacy Policy or contact us below:
Email: Hello@scapegracedistillery.com.au
Mail:
Scapegrace Distilling Co Pty Ltd
4 Knowles Ave
North Bondi NSW 2026,
Australia
